Text Messaging Policy
SMS terms, consent, privacy disclosures, help instructions and opt-out information for LUXi messaging.
1. Program and Effective Date
Effective Date: September 5, 2026. This Text Messaging Policy applies to SMS/text messages sent by or on behalf of LUXi from (844) 844-5894 and any other LUXi number clearly identified to you. It covers passenger and driver communications, including authentication and service-related messaging.
2. Types of Messages
Depending on how you interact with LUXi and the consent you provide, messages may include one-time verification codes, account-security messages, booking confirmations, pickup coordination, driver-arrival or trip-status updates, payment or receipt information, customer-support communications, safety notices, and other transactional information. Promotional or marketing messages, if offered, will be sent only with the level of consent required by applicable law.
3. Consent
Before LUXi sends application-to-person text messages, LUXi will obtain the consent required for the applicable message type. Consent must be associated with the phone number and messaging purpose disclosed at opt-in. Consent to receive promotional text messages is not a condition of purchasing transportation services. For OTP or verification messages, the interface requesting the code should clearly disclose that a verification text will be sent and that message and data rates may apply.
4. Message Frequency and Charges
Message frequency varies based on account activity, ride activity, support needs, and any messaging program you choose to join. Message and data rates may apply according to your wireless plan. LUXi does not charge a separate fee merely for receiving an SMS, but your carrier may do so.
5. Opt Out — STOP
You may revoke consent for an ongoing text-messaging program at any time by replying STOP to a LUXi message. Other recognized opt-out keywords may also be supported. After an opt-out request, you may receive one final confirmation message. LUXi will not continue messages covered by the withdrawn consent unless you later provide new consent, except where a message is legally permitted or separately requested by you.
6. Help — HELP
Reply HELP for assistance where supported, email support@goluxi.com, or call (844) 844-LUXi.
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery may depend on network availability, device status, carrier filtering, and other factors outside LUXi’s control.
8. Mobile Information and Privacy
Mobile information, text-messaging originator opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. LUXi may use service providers that process mobile information solely as necessary to deliver messaging, maintain security, support users, and operate the messaging program. Additional information is provided in the applicable Passenger Privacy Policy or Driver Privacy Policy.
9. Consent Records
LUXi may retain records of the date, time, source, method, disclosure, phone number, policy version, and other evidence associated with consent and opt-out activity as reasonably necessary for compliance, dispute resolution, and messaging operations.
10. Contact
Questions about LUXi messaging may be sent to support@goluxi.com or (844) 844-LUXi.