Account & Data Deletion
How Passenger and Driver users can request deletion of a LUXi account and associated personal information.
1. Request Account Deletion
Effective Date: September 5, 2026. Passenger and driver users may request deletion of their LUXi account and associated personal information, subject to information LUXi must or is permitted to retain for legal, safety, fraud-prevention, tax, payment, insurance, dispute, and regulatory purposes.
2. In-App Request
If an account-deletion option is available in your current LUXi app version, use that in-app path to initiate deletion. If you cannot access the app or the option is unavailable, use the web/email process below. LUXi is working to ensure the account-deletion experience remains consistent with applicable app-store requirements.
3. Web / Email Request
Email support@goluxi.com with the subject “LUXi Account Deletion Request”. State whether the request concerns a Passenger or Driver account and provide the phone number associated with the account. Do not email passwords, full payment-card numbers, Social Security numbers, or unnecessary identity documents.
4. Verification
To protect users from unauthorized deletion, LUXi may take reasonable steps to verify that the requester controls or is authorized to act for the account. Additional verification may be required where reasonably necessary or required by law.
5. What Deletion Means
After a verified deletion request is processed, LUXi will delete or de-identify personal information associated with the account when required and reasonably feasible, except information retained for legitimate and lawful purposes. Account deactivation alone is not treated as a completed deletion request where applicable law or app-store policy requires deletion.
6. Information We May Retain
Some information may be retained for legally permitted or required periods, including transaction and payment records, ride records, driver eligibility and compliance records, insurance and incident records, fraud/security records, tax/accounting records, consent records, and information necessary to establish, exercise, or defend legal claims. Retained information remains subject to applicable privacy and security obligations.
7. Questions
Contact support@goluxi.com or (844) 844-LUXi.